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REFUND POLICY
EXCHANGES AND REFUNDS
Returning your product because you changed your mind
Please return your item unused and in original condition (including all labels and tags intact) with proof of purchase within 35 days, and we’ll give you an exchange or refund, as long as your returned product meets our terms and conditions.
For online and telephone purchases, we’ll refund the standard delivery charge if the full order is returned within 14 days.
If you wish to return an item of jewellery or a watch which has a value of over £500, please take it back in person to a selected Susam & Partners shop and do not return by post or courier. Please be aware that we’ll only process your refund once the item has been returned to and checked by our specialist; this can take up to 14 days.
Returning a faulty item
If your product develops a fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it. Please disable any security features and remove your personal data.
After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
